What is Financial Hardship?

is when a customer is willing but unable to meet their contractual debt obligations because of unexpected events or unforeseen changes that impacts cashflow, for example: Changes in income or expenditure. Changes in employment status (such as losing a job or having hours reduced)

What to do.

We understand our customers may experience financial difficulties at times and encourage you to contact us if you experience any difficulties paying our services ASAP.

Also a good place to get help is with Financial Counselling. There are different financial counselling services available in each State. Details about these services can be found at: https://www.moneysmart.gov.au/managing-my-money/managing-debts/financial-counselling

If you feel that you are in financial hardship, please contact us by calling 08 6189 2699 , via email to Finance or use the form below and we can discuss appropriate payment arrangement or suggest other alternatives to help you meet your financial obligations to us. You can do so from 8:30am to 5:00pm Monday to Friday.

Failure to maintain an agreed payment arrangement under Financial Hardship may lead to the cancellation of the arrangement and the re-commencement of Credit Management Action.